Refund policy

Refund Policy

At Flourish Collective, your satisfaction is our priority. Because we sell beauty and wellness products — including oils, hair care, and skincare — we are unable to accept returns on any opened, used, or unsealed items for hygiene and safety reasons.

No Returns All sales are final on opened or used products. We do not accept physical returns.

Refunds If your order arrives damaged, defective, or incorrect, we will make it right. Please contact us within 7 days of delivery at flourishcollectivestore@gmail.com with your order number and a photo of the issue. We will issue a full refund to your original payment method within 5–10 business days of approval.

If you are unsatisfied with your purchase for any other reason, please reach out and we'll do our best to find a resolution, which may include a partial refund or store credit at our discretion.

Unopened / Sealed Items If you received the wrong item and the package is unopened, please contact us within 7 days of delivery to arrange a resolution.

Contact Us Email us at flourishcollectivestore@gmail.com or visit our contact page. We typically respond within 1–2 business days.